Service Tips
Make a Fantastic First Impression
Customer's first impression of an individual or organization can make or break a future
relationship. As a representative of you company, it's your job to make each customer interaction a positive one. Smile during any interaction even while on the phone with your potential and current customers. Courtesy, knowledge and efficiency go a long way toward keeping customers satisfied.
Put Customers First
Customers expect and deserve your full attention. Become an active listener. Show that you are paying attention by acknowledging with "yes" or "I understand" periodically. Ask questions and anticipate customer needs. Don't be distracted from
a customer. Lack of attention is a big "no no" while trying to make someone comfortable with you as their new service. Don't keep them waiting, set a time when you can spend time with them one-on-one. Your full attention will go a long way when
tying to obtain a new commercial contract or residential customer.
Clear Communication
Summarize customers' requests and concerns, and always ask if they have any question. What you say and how you say it makes a big difference.
Win Over Tough Customers
A sincere apology goes a long ways. Let them know by saying " I'm sorry for your inconvenience" or "I'm sorry you experienced this problem" soothes angry customers
without placing blame. Empathize with your customer's feelings, but shift them away
from emotions and try to focus or involve them in finding fair solution.
Exceeding Expectations
Sometimes going beyond the call of duty (service) in this case is a sure way to build lasting relationships with your customers. Share any new information or ideas you may have with your customers. You could offer any special offers money saving deals. When you go the extra "yard" the customer will always remember superior service.
